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Eva refund policy is designed to be fair and flexible for customers who need to change or cancel their flights. The terms of a refund will vary depending on the type of ticket purchased and the reason for the cancellation. For tickets purchased within 24 hours of the booking time, passengers are entitled to a full refund without any cancellation fees. For non-refundable tickets, Eva Air may offer Travel Vouchers that can be used towards future flights. For partially-used tickets, refunds are usually pro-rated based on the unused portion of the journey.