The Citizens Advice service provides a free, independent, confidential, impartial service of information, guidance, advice and support. It values diversity, promotes equality and challenges discrimination. Its aims are to provide the advice people need for the problems they face, and to improve the policies and practices that affect people’s lives. Citizens Advice North Hertfordshire is an independent local charity. We rely on funding from local authorities and other local organisations, local charitable trusts, local businesses and private donations. Our dedicated volunteers give their free time to help local people, and hugely amplify the service that we can provide for the funding we receive. We are equipped to respond to any issue, from anyone, covering areas including benefits, debt, employment and housing amongst many others. In North Hertfordshire and South Cambridgeshire advice is delivered face-to-face from many outlets, including housing offices, community centres, county courts, food banks, as well as via phone and email.