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Givey Limited Privacy Policy

The Givey.com website is owned and operated by Givey Limited. We are committed to safeguarding your privacy online. This privacy notice has been completed on Mar 1st 2022

Our contact details Name: Givey Limited Address: 2nd Floor Heathmans House, 19 Heathmans Road, London, SW6 4TJ E-mail: Info@givey.com

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (name, e-mail address, postal address, contact and Gift Aid details)
  • We keep a record of any donation you make using Givey.com
  • We keep a record of any e-mail correspondence you send us
  • We ask you questions at registration on Givey.com, and from time to time by email, that will give us information that will be used to improve your experience of donating using your Givey.com account

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for the following reasons:

  • Personal identifiers are necessary to recognise you as a registered user, pass on the correct details to the charity with your donation and ensure that you are satisfied with the service you receive. You can choose to donate anonymously without registering with Givey.com, in this circumstance your information won't be passed on to the charity. 
  • By keeping a record of your donation, the charity and Givey.com can help to deal more quickly with any queries or problems encountered and to ensure that any information that we send to you is relevant. 
  • We keep a record of any e-mail correspondence you send us so that we can track any problems or concerns you may have with our website. 
  • The donations you make via Givey.com create content for the site - ‘donation strings’ - and these appear in several places (your profile, charity profile, profiles of other users involved in the donation). This content will remain on the site unless you request that it be removed, however please note that some information must be retained in order for us to fulfil our service to charities, for example address details and details of your donation pertaining to Gift Aid 

We use the information that you have given us in order to operate and improve the service we offer you and to personalise our service. During your registration process you are given the opportunity to select some of the ways in which we may use your details. This can be amended at any time by managing your settings in your account or contacting us. 

We may use the information you have provided to:

  • Pass on your details to the charity you have donated to so they may respond to your donation and continue in a conversation with you if they choose to. 
  • To provide you with the main services on our site, for administration and accounting and to ensure that the content and services that we offer are tailored to your needs and interests.
  • If you have given us permission to do so, we may occasionally let you know about offers from charities and services who we believe may interest you, either by sending out the information ourselves to you directly, or by providing certain details to other companies so they may contact you directly. 
  • To verify details of your payment method or credit card account. 

We may share this information with the following:

  • Our payment provider, Stripe, in order to provide the payments service to facilitate donations
  • Charities who may apply to HMRC for Gift Aid. 
  • If requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is your consent.

The primary purpose for collecting your data is to provide the service. If you have chosen to receive email updates from us then we may contact you from time to time. You can request changes to your communication preferences, amend any information we hold as well as request deletion from our platform by contacting us or through your account settings.

You are able to remove your consent at any time. You can do this by contacting us using the contact details above.

Cookies

A cookie is a small text file that a website can send to your computer's browser. It's like an internet user's identification card, which tells a website when a user is re-visiting the site. Their ability is limited to containing and transferring to the website as much information as the users have disclosed to that site. Cookies can't read or interfere with other information saved on your hard drive. Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it. Givey.com will also prompt you to accept cookies when you first visit the website. We use cookies to store your user session, this includes fundraising pages and charity admin accounts. If you do not accept cookies some parts of the Givey.com website may not function as intended.

How we store your personal information

Your information is securely stored on UK Servers. We take every precaution to protect your information. To this end all personal information stored by us is stored in a secure environment and encrypted in transmission. Only employees, our partners and any sub-contractors who need the information to perform a specific job are granted access to personally identifiable information.

Some of our third party service providers are located outside of the United Kingdom, your data is transmitted encrypted and any data processing is done in the UK.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the details provided above if you wish to make a request.

Changes To Privacy Policy

We reserve the right to change our privacy policy. This policy is reviewed regularly and if there is a material change you will be notified by email. 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at our contact details provided above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF